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Contact Live Score Bet Support (United Kingdom)

If you are a customer of the Live Score Bet version of Live Score Bet on liveskorebet.com and you need help with your account, bets, payments, or responsible gambling tools, you can use the support options described on this page. Our aim is to provide clear, fair, and timely assistance in line with UK regulations and industry best practice.

Support Channels for UK Customers

  • Live Chat (preferred for urgent issues): Live Chat support is available 24/7 for customers located in the United Kingdom using liveskorebet.com. Initial contact may be handled by the "LiveScore Bot", and you can request to speak to a human agent for more complex queries.
  • Contact Form / Email Support: You can contact us using the secure contact form on this page. Your message is sent to our Customer Support team, who will normally respond by email. No specific email address is listed here; all communication is handled through the form and our internal systems for security and anti-fraud reasons.
  • No Telephone Support: Live Score Bet does not currently offer telephone support for Live Score Bet customers. Any phone numbers that may appear on third-party websites should be disregarded as they are not authorised contact channels.

Response Times & Availability

  • Live Chat: Live Chat operates 24 hours a day, 7 days a week. In service tests carried out in early 2025, customers were typically connected to a human agent in approximately 4 minutes after initial contact with the LiveScore Bot. Actual waiting times may vary depending on demand, technical issues, or peak sporting events.
  • Contact Form / Email: Messages submitted via the contact form are usually reviewed within one business day. In service tests (January 2025), responses were typically provided within 24 - 36 hours. These timeframes are indicative service levels only and are not guaranteed response times.
  • Priority Handling: We give priority to issues involving account access, payment problems, suspected fraud, and responsible gambling concerns (for example, requests regarding self-exclusion or deposit limits). Please describe your issue clearly so that we can route it to the correct specialist team as quickly as possible.

Complaints and Dispute Resolution (UK)

  1. Raise your complaint with Customer Support: If you wish to complain about a bet settlement, a bonus, an account restriction, a payment, or any other aspect of our service on liveskorebet.com, you should first contact Customer Support using Live Chat or the contact form on this page. Please provide your full name, the email associated with your account, your username (if applicable), and all relevant details of the issue (including bet IDs or transaction references where available).
  2. Internal review and escalation: Your complaint will be investigated by our Customer Support team and may be escalated internally if it cannot be resolved at first contact. We aim to provide a clear, reasoned response as quickly as possible and, in any event, within the timeframes required under UK Gambling Commission (UKGC) rules. You may be asked to provide additional information or documents to help us assess your complaint.
  3. Use of Alternative Dispute Resolution (IBAS): If your complaint relates to a gambling transaction and it remains unresolved after our internal procedure has been completed, or after the minimum period specified by UKGC guidance has elapsed (normally 8 weeks from when you first complained), you may be able to refer the dispute to our independent Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS). You can find more information at https://ibas-uk.com/. IBAS is free for customers to use and will review eligible disputes impartially.

Regional Compliance Note: The complaints and ADR process described above applies to customers located in the United Kingdom using the Live Score Bet version of Live Score Bet on liveskorebet.com, in accordance with the requirements of the UK Gambling Commission.

Regulatory and Corporate Information

  • Operator: The Live Score Bet site on liveskorebet.com is operated by LiveScore Betting & Gaming (Gibraltar) Limited, a limited company and part of the Anzo Group.
  • UK Licence: LiveScore Betting & Gaming (Gibraltar) Limited is licensed and regulated in Great Britain by the UK Gambling Commission under remote operating licence number 56859. Details can be verified on the UKGC public register at https://gamblingcommission.gov.uk/public-register/business/detail/56859.
  • Gibraltar Licences: The company also holds remote gambling licences RGL 122 and RGL 123 issued by the Gibraltar Gambling Commissioner. These licences primarily support the group's corporate structuring and remote gambling operations.
  • Correspondence Address (UK): Floor 2, 56 - 58 Leadenhall Street, London, EC3A 2BJ, United Kingdom. This address is listed as a correspondence address on the UKGC licence for LiveScore Betting & Gaming (Gibraltar) Limited.
  • Safer Gambling Schemes: In accordance with licence 56859, Live Score Bet participates in GAMSTOP and complies with applicable UK anti-money laundering (AML) laws and safer gambling regulations. For information about self-exclusion and account-level limits, please contact Customer Support via Live Chat or the contact form.

Information accuracy note: The licensing and regulatory information on this page is based on data confirmed as active as of January 2025 and indicated as remaining in force with no specified expiry through at least 2026.

Data Protection and Security

  • Use of your information: The information you provide through this contact page is used so that LiveScore Betting & Gaming (Gibraltar) Limited can respond to your query, manage your account, and meet its legal and regulatory obligations, including those related to gambling, anti-money laundering, and fraud prevention.
  • Data controller and laws: Your personal data is handled in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable. LiveScore Betting & Gaming (Gibraltar) Limited acts as the data controller for processing linked to your use of liveskorebet.com.
  • Security and confidentiality: Please do not include payment card numbers, bank account details, passwords, or other highly sensitive information in the free-text area of the contact form. Our team will never ask you to disclose your password. If sensitive verification is required, we will guide you through a secure process.
  • Further information: For more detail about how your data is collected, used, stored, and shared, and for information about your data protection rights (including access, rectification, restriction, and complaint rights), please consult the Privacy Policy and related documentation available on liveskorebet.com.

Contact Form

You can use the secure contact form below if you prefer written communication. Please provide a valid email address and a clear description of your request or issue. The more detail you provide, the easier it will be for our Customer Support team to investigate and respond effectively. We will review your enquiry as soon as possible and aim to reply within one business day, although actual response times may vary.

If you need assistance with your Live Score Bet account on liveskorebet.com, you can contact our Customer Support team using the form below. Please enter the email address associated with your account and a clear description of your question, issue, or complaint so that we can direct your enquiry to the appropriate specialist team.

We aim to review and respond to all form submissions within one business day, although this may take longer during busy periods or where a more detailed investigation is required. For faster, real-time assistance, we recommend using our 24/7 Live Chat service available to UK customers on liveskorebet.com. Telephone support is not currently available.

Regional Compliance Note: This contact page applies only to customers located in the United Kingdom who access the Live Score Bet version of Live Score Bet via liveskorebet.com. If you are accessing the brand from another jurisdiction, different contact and complaints procedures may apply in accordance with local laws and licensing conditions.