Responsible Gaming

At Live Score Bet on liveskorebet.com, responsible gaming means taking a conscious, informed approach to gambling so that it remains entertainment and never becomes a way to solve financial or personal problems. Gambling always involves risk: you should only play if you are over 18, can afford to lose the money you stake, and understand that there are no guarantees of winning.

This page helps you observe your own behaviour, expand your understanding of gambling-related risks, and reflect on whether betting is still fun and under control. Live Score Bet is operated for customers in Great Britain under a remote operating licence held by LiveScore Betting & Gaming (Gibraltar) Limited (UK Gambling Commission licence no. 56859), and we are required to participate in GAMSTOP and to follow strict safer-gambling and anti-money laundering standards.

We are committed to supporting you with clear information, practical tools and trained staff who can help if you are worried about your play. If you feel at any time that gambling is no longer enjoyable or manageable, please use the limits and protections described below or contact us for assistance.

Risk Awareness

Gambling can create psychological, financial and social harms if it stops being a form of leisure and becomes compulsive. Recognising early warning signs is essential so that you can act before your gambling causes serious problems for you or your family.

Observe - Signs Of Potential Gambling Harm

• Gambling more frequently or for longer sessions than you originally planned.
• Spending more money than you can comfortably afford, or using funds needed for bills, rent, loans or daily living.
• Chasing losses by increasing stake sizes or immediately re-betting after a loss to "win it back".
• Thinking about betting constantly, including at work, school or during family time.
• Borrowing money, using overdrafts or credit cards to gamble, or selling possessions to fund play.
• Hiding or lying about your gambling from family, friends or colleagues.
• Feeling anxious, restless, irritable or low in mood when you try to cut down or stop.
• Using gambling to escape from stress, loneliness, depression or other personal problems.
• Neglecting work, study, hobbies or relationships because of gambling.

Reflect - Quick Self-Assessment Test

Read each statement below and honestly consider whether it applies to you. Answering "yes" to several questions may indicate a risk of gambling-related harm, and you should consider using our tools and seeking professional support.

• I often spend more time or money gambling than I intend to.
• I have tried to cut back on gambling but found it difficult or have quickly returned to previous levels.
• I gamble with money that I need for essential expenses or use credit to fund my gambling.
• I feel stressed, guilty or ashamed about how much I gamble.
• I hide my gambling or the extent of my losses from people close to me.
• Arguments with family or friends are sometimes caused by my gambling.
• I gamble to forget worries, to feel better, or to cope with negative emotions.
• I continue gambling even when I know it is causing problems in my life.

If you recognise yourself in these statements, we strongly encourage you to use the safer gambling tools on liveskorebet.com, consider a Time-Out or self-exclusion, and contact an independent support service such as GamCare or Gambling Therapy.

Limits & Tools

Live Score Bet on liveskorebet.com provides several tools to help you stay in control. These tools are provided in line with UK Gambling Commission requirements and are designed so that you can observe, adjust and, where necessary, restrict your gambling activity.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to liveskorebet.com and open the menu, then go to "My Account" > "Safer Gambling" > "Deposit Limits".
2. Select a period: Choose whether you want to set a daily, weekly or monthly limit (you can set one or more periods at the same time).
3. Enter your amounts: In the limit fields, type the maximum amount (for example, "£20" per day, "£50" per week, or "£100" per month) that you are prepared to deposit.
4. Confirm and apply: Review your choices and confirm. Once saved, you will not be able to deposit more than the limits you have set for the relevant period on Live Score Bet.
5. Changes and cooling-off: Reducing your limits normally takes effect immediately. Increasing or removing a limit will only take effect after a mandatory cooling-off period (typically at least 24 hours) and an additional confirmation step, in line with UKGC safer gambling guidance.

Time Spent Limits and Session Timers

To help you observe how long you have been playing, you can enable reality checks and session limits:

• In "My Account" > "Safer Gambling" > "Session Timers / Reality Checks", choose how often you want to receive an on-screen reminder (for example every 30, 60 or 120 minutes).
• When the reminder appears, it will show how long you have been logged in and an overview of your net win/loss in that session. You can choose to continue or log out.
• Where available, you can also set a maximum continuous session length (for example, 60 or 90 minutes), after which you will be automatically logged out and must take a break before returning.

Time-Out (Short Breaks of 24 - 72 Hours and Longer)

If you need a short pause, you can use our Time-Out facility, which temporarily blocks access to your account for a defined period.

1. Log in and go to "My Account" > "Safer Gambling" > "Time-Out / Short Break".
2. Select a Time-Out duration: for example 24 hours, 48 hours, 72 hours, or up to 6 weeks.
3. Read the information about what Time-Out means and tick the confirmation box to show that you understand the consequences.
4. Confirm your Time-Out request. Once confirmed, you will be logged out, and you will not be able to log in or place bets until the Time-Out period ends.

Time-Out cannot be cancelled early. It applies only to your account with Live Score Bet on liveskorebet.com. To block yourself from other licensed UK online operators as well, you should register separately with GAMSTOP (see Support Resources below).

Self-Exclusion

Self-exclusion is a stronger, longer-term measure for customers who feel at risk of gambling-related harm. It is designed to help you reflect on your behaviour and take decisive action to protect yourself.

How to Request Temporary or Permanent Self-Exclusion

1. Sign in: Log in to your liveskorebet.com account linked to Live Score Bet.
2. Open the self-exclusion page: Navigate to "My Account" > "Safer Gambling" > "Self-Exclusion". You may also reach this via the "Help" or "Responsible Gambling" sections.
3. Choose the duration: Select an exclusion period that suits your situation, typically from a minimum of 6 months to 1 year, 2 years, 5 years, or a lifetime (indefinite) closure. For lifetime self-exclusion, you should assume your account will not be reopened in the normal course of business.
4. Confirm your decision: Read the summary of consequences carefully, acknowledge that you understand them, and confirm. You may need to re-enter your password or complete a second confirmation step.
5. Receive confirmation: We will process your request as soon as reasonably practicable and send you an email confirming that self-exclusion has been applied.

Consequences of Self-Exclusion

• Your account will be blocked for the duration of the self-exclusion. You will not be able to log in, place bets, deposit funds or open a new account with Live Score Bet on liveskorebet.com during this period.
• We will take reasonable steps to prevent you from receiving marketing communications related to gambling from us.
• Open bets placed before self-exclusion will be settled according to our Terms and Conditions. Any remaining withdrawable balance will be handled in line with those terms; in many cases, you can request a withdrawal by contacting Customer Support even after your account has been excluded.
• Self-exclusion cannot normally be cancelled or shortened once it has been applied. At the end of a fixed exclusion period, you may need to contact us and pass reactivation checks before any reopening is considered.
• Self-exclusion on liveskorebet.com applies only to your accounts with us. To self-exclude from all participating licensed online operators in Great Britain, you must also register with the free national service GAMSTOP at www.gamstop.co.uk. As a UKGC-licensed operator (licence 56859), we are required to participate in GAMSTOP and to block access to our services for registered GAMSTOP users.

If you need help deciding which option is appropriate, please speak to our Customer Support team or a specialist organisation such as GamCare before taking action.

Support Resources

If you are concerned about your gambling, or about someone close to you, professional and confidential help is available. The services below operate independently from Live Score Bet and provide free support, in line with UK best practice standards.

Local Support - United Kingdom

• National Gambling Helpline (GamCare) - Call 0808 8020 133 (freephone from UK landlines and mobiles) or use live chat via gamcare.org.uk. Available 24 hours a day, 7 days a week, in English. Trained advisers offer emotional support, information and referrals to local treatment services.
• NHS Services - The NHS in England, Scotland and Wales provides specialist gambling treatment clinics and talking therapies. Speak to your GP or visit nhs.uk for information on treatment options.
• Local counselling and charities - Your GP or GamCare can direct you to regional services, including face-to-face counselling, group support and digital therapy.

International Support Organisations

National and Cross-Border Self-Exclusion Schemes

• United Kingdom - GAMSTOP: A free national online self-exclusion scheme for Great Britain. Register at www.gamstop.co.uk to block your access to all participating UK-licensed remote gambling operators (including liveskorebet.com) for chosen periods (currently 6 months, 1 year or 5 years). As a UKGC-licensed operator, we are required to check new and existing customers against GAMSTOP and to refuse service where a valid self-exclusion is in place.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) is the national self-exclusion registry for Spain, covering operators licensed by Spanish authorities. It does not apply directly to Live Score Bet or liveskorebet.com but is relevant if you also use Spanish-regulated services.
• Other countries: Many jurisdictions provide similar national or regional exclusion registers. If you reside outside the UK, please check with your local regulator or a support organisation such as Gambling Therapy for details.

Device and Website Blocking Tools

• Gamban - A subscription-based app that can block access to gambling websites and apps on multiple devices. See gamban.com for details.
• BetBlocker - A free gambling-blocking tool available for various platforms. See betblocker.org for more information.
• Parental control software - Tools such as operating-system controls, network filters or third-party software can help restrict gambling content and protect minors from accessing betting sites.

These tools are operated by independent third parties. While they can be very useful, they are not guaranteed to be fully effective, and you remain responsible for your own online activity.

Family and Friends Support Resources

• GamCare - Family & Friends: Information and dedicated sections of the GamCare Forum and chatrooms for people affected by someone else's gambling: gamcare.org.uk.
• GamAnon (Gamblers Anonymous family groups): Peer-support groups for relatives and friends of people with a gambling problem. See gamanon.org.uk or local Gamblers Anonymous websites for meeting details.

All of the services listed above treat your information confidentially, subject to their own privacy policies and any legal obligations to protect you or others from serious harm. They are staffed or supported by professionals and experienced volunteers who understand gambling-related issues and can help you decide on next steps.

Help for Family

Gambling problems rarely affect only the person who gambles. Family members, partners and close friends can experience financial stress, conflict, anxiety and loss of trust. If you are worried about someone who uses Live Score Bet or other gambling services, it is important to look after your own wellbeing as well as encouraging them to seek help.

Talking to Someone About Their Gambling

• Choose the right moment: Pick a calm, private time when neither of you is rushed or upset, and when the person is not currently gambling.
• Use non-judgmental language: Focus on how you feel ("I am worried about..."), rather than blaming or accusing. Avoid arguments about specific bets or wins and losses.
• Be specific about the impact: Explain gently how their gambling is affecting finances, family life, work or your relationship.
• Encourage, don't control: You cannot force someone to change, but you can encourage them to look at this Responsible Gaming page, to use tools like deposit limits or self-exclusion, and to contact professional services.

Support for Family Members

• Contact the National Gambling Helpline (0808 8020 133) or GamCare live chat for advice specifically for affected others.
• Join online support communities such as the GamCare Forum and chatrooms, which have dedicated spaces for family and friends, or GamAnon UK & Ireland groups (gamanon.org.uk).
• Speak to your GP about stress, anxiety or depression related to someone else's gambling; NHS Talking Therapies and other services may be available.

Practical Next Steps

• Review and, if necessary, separate household finances so that essential bills are protected and you have visibility over joint accounts.
• Consider encouraging the person to set deposit limits, take a Time-Out, or apply self-exclusion on liveskorebet.com and via GAMSTOP.
• In cases of significant debt or financial harm, seek independent debt advice from reputable organisations (for example, StepChange or National Debtline) in addition to gambling-specific support.

Remember that you are not responsible for another person's gambling choices. Seeking help for yourself is a sign of strength and can make it easier to support them in a healthy and sustainable way.

Operator's Commitment

Live Score Bet on liveskorebet.com is operated by LiveScore Betting & Gaming (Gibraltar) Limited, licensed and regulated in Great Britain by the UK Gambling Commission (licence no. 56859) and holding remote licences RGL 122 & 123 in Gibraltar for corporate structuring. We are committed to complying with all applicable UK responsible-gambling, consumer protection and anti-money laundering laws and to promoting safer gambling at every stage of your interaction with us.

Behaviour Monitoring and Risk Checks

We use a combination of automated systems and trained staff to observe patterns of play that may indicate a risk of harm ("markers of harm"), including but not limited to:

• Significant or rapid increases in deposit amounts, stakes or overall losses.
• Very frequent logins, long or repeated play sessions, or activity at unusual hours.
• Regularly cancelling withdrawals, or repeatedly chasing losses.
• Use of multiple payment methods or unusual transaction patterns that may also trigger anti-money laundering (AML) checks.

These checks are carried out in line with UKGC guidance and our internal policies, which are reviewed regularly and remain in effect as of 2025 (with no licence expiry indicated up to 2026 in the public register data).

When and How We May Contact You

If our monitoring suggests that you may be at risk, our Safer Gambling or Customer Support teams may:

• Send on-site messages or pop-ups encouraging you to set or review deposit limits, Time-Outs or self-exclusion.
• Contact you via email or secure account messaging, and, where appropriate, via live chat, to discuss your gambling behaviour and offer support.
• Ask you to provide additional information (for example, about affordability) to ensure that your gambling remains sustainable and does not conflict with our AML or safer-gambling obligations.
• Apply protective measures, which may include setting mandatory limits, restricting certain products, temporarily suspending your account, or placing your account into self-exclusion where justified and permitted by law.

Any information obtained in the course of these checks is handled in accordance with data-protection laws (including UK GDPR) and is used primarily to meet our legal and regulatory obligations and to protect you from harm. In some circumstances, we may also refer you to our independent Alternative Dispute Resolution provider, IBAS (ibas-uk.com), for dispute resolution, although this is separate from responsible gambling support.

Updates

This Responsible Gaming page is reviewed regularly so that it remains aligned with current laws, regulations, and best-practice guidance from the UK Gambling Commission, the Gibraltar Gambling Commissioner and recognised industry bodies.

• How we will notify you: Where we make material changes to our safer-gambling tools or policies, we may inform you by email to your registered address, by in-account messages, or by prominent notices or banners on liveskorebet.com.
• Non-material updates: Minor clarifications, corrections or layout changes may be made without direct notification but will be reflected on this page.
• Version control: We keep internal records of significant policy changes and may provide historical information on request where appropriate.

Last updated: 6 November 2025
Author: Oliver Thompson

Contact & Feedback

If you have questions about responsible gaming, need help using our safer-gambling tools, or wish to provide feedback about your experience on Live Score Bet, you can contact us using the channels below.

Responsible Gaming Contact Details

• Email (Responsible Gaming team): responsiblegaming@liveskorebet.com
• General support email: support@liveskorebet.com
• Live Chat: Available 24/7 via the "Help" or "Contact Us" section on liveskorebet.com. Initial assistance may be provided by our automated LiveScore Bot, with escalation to a human agent where needed.
• Telephone: Phone support is not currently available for Live Score Bet. Please use email or live chat for all responsible gaming enquiries.
• Postal correspondence (UK): LiveScore Betting & Gaming (Gibraltar) Limited, Floor 2, 56 - 58 Leadenhall Street, London, EC3A 2BJ, United Kingdom.

Feedback and Self-Control Requests

You can submit responsible-gaming feedback or self-control requests as follows:

1. Log in to liveskorebet.com and go to "Help" > "Contact Us" or the support section in your account.
2. Select the category "Safer Gambling / Responsible Gaming".
3. Complete the online form with details of your request (for example, asking for a limit review, Time-Out, self-exclusion assistance, or feedback about our tools).
4. Submit the form. Our team will review your request and respond, typically within 24 - 36 hours for email/form enquiries, or sooner via live chat.

We may ask additional questions to understand your situation and to ensure that any changes requested (such as removing a limit or reactivating an account after exclusion) are consistent with our regulatory obligations and with your long-term wellbeing. All communications are handled confidentially in accordance with our Privacy Policy and applicable data-protection laws.